Returns & Exchanges

At HTVRONT Store, we want you to be fully satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all eligible crafting supplies and machines. Items must be in their original packaging and unused condition to qualify for a full refund.

1

Initiate Your Request

Contact our customer support team via email or our online portal with your order number and the reason for your return.

2

Receive Authorization

Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the appropriate shipping address.

3

Package and Ship

Securely pack the items in their original box and include the RMA form inside before shipping the package back to our warehouse.

4

Inspection and Refund

After we receive and inspect your returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing